Slide 1 Slide 2 What should you do to demonstrate a customer-service mindset in the following situation: A loyal customer states in a calm tone that she was charged incorrectly…
Slide 1American Public Power Association Business and Financial Conference Time of Use PricingThe Fundamentals and Applications September 26, 2005 Portland, Oregon Presented…
Slide 18-01-2013 Slide 2 TODAYS JOURNEY Car Rental Industry Whats New at Hertz Our Partnership Today Our Partnership Tomorrow Slide 3 We continue to operate in a very competitive…
1.by: Rosalina (Roz) Lin-Allen Head of Strategy Delvinia 2. Customer Centric Data Driven Methodology Personas Customer Journey Mapping 3. 200,000+ members 500+ variables…
1. Post OfficeA Hyper Island ProjectA user centred approach toimprove one of Great Britain’smost traditional institutions.Rubens Filho, Vitor Godinho,Katy Jackson, Jenny…
1. Gain On Deals 2. Do you consider growing your business sales a priority for you? 3. Does having a fan page in Facebook with many likes achieve your goals for success?…
Chris Beeby Project Portfolio Sky Skills Studios Overview Sky Skills Studios is a purpose-built, permanent brand space that opened Skyâs doors to schools UK nationwide.…
EnergizerNews The power of customers: Refrigerator Roundup saves almost 7 million kilowatt hours The Power of One® truck is on the move in your neighborhood, getting old…