Documents CREATing a New Theoretical Model for Reference Encounters in Synchronous Face-to-Face and Virtual...

Slide 1CREATing a New Theoretical Model for Reference Encounters in Synchronous Face-to-Face and Virtual Environments Marie L. Radford, Ph.D. Associate Professor, Rutgers,…

Documents Users and Librarians Reveal Critical Factors for Virtual Reference Service Excellence Lynn Silipigni...

Slide 1Users and Librarians Reveal Critical Factors for Virtual Reference Service Excellence Lynn Silipigni Connaway, Ph.D. Marie L. Radford, Ph.D. Best Practices in Collaborative…

Technology Virtual Reference And Information Behaviors Of Researchers

1. Lynn Silipigni Connaway, Ph.D. RLG European Partners Meeting 18 September 2009 Virtual Reference and Information Behaviors of Researchers 2. User Studies Research to understand…