Documents Final Project -Anoop

A Project Report on SERVIQUAL- Service quality Gap analysis at Big bazaar, Hyderabad Hyderabad By Palak Marodia PGDM-IB (1104029) 1|Page Abstract Competitiveness and search…

Documents The Gap Model of Service Quality

THE GAP MODEL OF SERVICE QUALITY Service Quality  Quality of the service is the degree of conformance of all the relevant features and characteristics of service to all…