1. Real-time Retail: It’s What Customers Demand Omnichannel Retail Executive Forum Workshop Recap July 16, 2014 2. ©2014 Boston Retail Partners. All rights reserved…
CRM/Unified Commerce Benchmark Survey 2014 Contents Introduction 2 Unified Strategic Customer Initiatives 4 Unified Technology 8 Unified Processes 10 Unified Execution 13…