Vesa Tengman: ‘In bad times only an extremely strong concept and strong organisations do well.’ PAGE 25 Arlene McCarthy: ‘Consumers will be more confident in their…

Behzat Aksaray: ‘Condo-hotels and multi-use properties are becoming very popular in Turkey.’ PAGE 12 Diane Clarkson: ‘Customer intelligence is only useful if it is…

Mohannad Sharafuddin: ‘Timeshare isn’t a product that you wake up and want to buy – it has to be sold.’ PAGE 31 Julian Houchin: ‘I think an exchange programme is…

Richard McIntosh: “I can see many opportunities to position our business for better times ahead.” PAGE 7 Rita Rowe: “Positive word of mouth from events is worth untold…

FINNISH AT THE START INTERNATIONAL INVESTORS GEAR UP TO MAKE MOST OF OPPORTUNITIES IN FINLAND LOOKING AHEAD PLENTY OF POTENTIAL IN ITALIAN MARKET LEADING LIGHT PROFILE OF…

Vesa Tengman: ‘In bad times only an extremely strong concept and strong organisations do well.’ PAGE 25 Arlene McCarthy: ‘Consumers will be more confident in their…

Loris Cappelli: ‘We need to work on customer satisfaction as well as on actively fighting those who operate outside ethical boundaries.’ PAGE 28 Johann Redfern: ‘Our…

Philippe Bourguignon: “If you put green activists together with regular operators, you can come up with new ideas” PAGE 26 Mary Ann Pulé: “I want to bring my experience…

2015 2016 THE BUSINESS OF VACATION Q1/Q2 2015 UP CLOSE & PERSONAL The importance and power of personalised service WHAT’S TRENDING IN TRAVEL Latest updates from the…

Roy Peires: “We spotted the potential of the Aegean coast of Turkey as a new destination.” PAGE 16 Martina Matt Ježová: “Hungarians make up more than half our guests,…