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1. ITIL: Why Your IT Organization Should Care Service Support Wendy Shih [email_address] Kent State University 2. History ITIL - IT Infrastructure Library Developed by British…

Technology Download presentation materials

1. ITIL: Why Your IT Organization Should Care Service Support Wendy Shih [email_address] Kent State University 2. History ITIL - IT Infrastructure Library Developed by British…

Technology ITIL v3 overview from Kent State University

1. ITIL: Why Your IT Organization Should Care Service Support Wendy Shih [email protected] Kent State University 2. History ITIL - IT Infrastructure Library Developed by British…

Documents ITIL: Why Your IT Organization Should Care Service Support Wendy Shih [email protected] Kent State...

Slide 1 ITIL: Why Your IT Organization Should Care Service Support Wendy Shih [email protected] Kent State University Slide 2 History ITIL - IT Infrastructure Library Developed…