Documents CH07 Quality Management

7-1 Management of Quality Operations Management William J. Stevenson 8th edition 7-2 Management of Quality Quality Management • • What does the term quality mean? Quality…

Education Quality Management System

9-* Learning Objectives Define the term quality. Explain why quality is important and the consequences of poor quality. Identify the determinants of quality. Describe the…

Documents Management of Quality

Learning Objectives Define the term quality. Explain why quality is important and the consequences of poor quality. Identify the determinants of quality. Describe the costs…