Business Quality Assurance for Users in Libraries through ISO-9001:2000 Standard

1. Quality Assurance for UsersinLibraries & Information Centers through ISO 9001:2000 Standard Dr. Harish Chandra Librarian Indian Institute of Technology Madras www.harishchandra.com…

Documents Quality Assurance for Users in Libraries & Information Centers through ISO 9001:2000 Standard Dr....

Slide 1 Quality Assurance for Users in Libraries & Information Centers through ISO 9001:2000 Standard Dr. Harish Chandra Librarian Indian Institute of Technology Madras…