Quality Is Free The Art of Making Quality Certain By Philip B. Crosby McGraw-Hill Book Company Copyright 1979 Presentation by Kristine Daynes About the Author, Philip Crosby…

1. Quality Is FreeThe Art of Making Quality Certain By Philip B. Crosby McGraw-Hill Book CompanyCopyright 1979 Presentation by Kristine Daynes 2. About the Author, Philip…

Slide 1Quality Is Free The Art of Making Quality Certain By Philip B. Crosby McGraw-Hill Book Company Copyright 1979 Presentation by Kristine Daynes Slide 2 About the Author,…

Slide 1 Conducting A Root Cause Analysis Nina Shik, MSN, RN, NEA-BC, CIC Director of Epidemiology North Shore University Hospital Manhasset, NY Slide 2 NSUH is an 804-bed…

1. Quality Is Free The Art of Making Quality Certain By Philip B. Crosby McGraw-Hill Book Company Copyright 1979 Presentation by Kristine Daynes 2. About the Author, Philip…