Career Customerservice

1. Customer Service 2. Agenda The conceptWho is the customer? Customers’ expectation Qualifications of the CSR Call flow Start a phone call Kinds of…

Technology Gilbane 2011 - Mobile First

1. Thinking Mobile FirstTom WentworthCMO, Ektron@twentworth12 2. Combined sales of smartphones and tablets willbe 44 percent bigger than the PC market in 2011. Source: Gartner…