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Documents 6-1 FM : Anis Gunawan,MM [email protected] Service Quality.

Slide 1 6-1 FM : Anis Gunawan,MM [email protected] Service Quality Slide 2 Moments of Truth 1. Each customer contact is called a moment of truth. 2. You have the ability to…

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PowerPoint Presentation CUSTOMER SERVICES Andary A Munita Hanafiah Three Câs COMPANY CUSTOMER COMPETITOR VALUE COST DIFFERENTIAL Definition And Scope Process For Providing…