Business Business results of international retailers - 1Q 2013

WORLDWIDE RETAILERS BUSINESS RESULTS 1Q 2013 JULY 2013 2 «CUSTOMER-CENTRISM: METRICS, CASES, FACTS» • Client service metrics: NPS, CSI, TLR, FCR, TRI*M • Worldwide…

Documents The True Value of Customers v1 6-2010© copyright Stephen Bourne 2010.

Slide 1The True Value of Customers v1 6-2010© copyright Stephen Bourne 2010 Slide 2 The True Value of Customers v1 6-2010© copyright Stephen Bourne 2010 Slide 3 The True…