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1. 1 Total Quality Management Defined Quality Specifications and Costs Six Sigma Quality and Tools External Benchmarking ISO 9000 Service Quality Measurement…

Slide 11 Statistical Process Control (SPC) Stephen R. Lawrence Assoc. Prof. of Operations Mgmt [email protected] Leeds.colorado.edu/faculty/lawrence Slide 2 2…

1. Process Improvement Methodologies References (sources of graphics): Fiore, Clifford,Accelerated Product Development: Combining Lean and Six Sigma for Peak Performance…

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