1. Delivering same course again : How to start afresh Alexandre Enkerli http://enkerli.wordpress.com/ http://www.slideshare.net/Enkerli 2. Introductions (type in chatbox)…
The service encounters ± the foundation of satisfaction and service quality It is the ³moment of truth´ Occurs any time the customer interacts with the firm Can potentially…
1. Project Planning Process Department of Human Services Business Process Management Office 2. Agenda Items Introduction Planning Process Planning Steps Templates/Tools &…
1. The “throughput", or number of units a facility can hold, receive, store, or produce in a period of time 2. The theoretical maximum output of a system in…
1. BPM Executive Training Course Instructors Prof. Michael Rosemann, PhD Credentials• MBA and PhD from University of Muenster, Germany• Professor at QUT since 2004•…
1. Process Management MGT3303 2. Toyota Production System Notion ofProcess Capital Manufacturer TGW (Things gone wrong) in First Eight Months per 100 cars Chrysler 285 GM…
1. Starting with Why - Goals/Drivers 2. What are YOU looking to improve? 0 1 2 3 4 5 6 7 8 9 10 Delivering effective throughput for our size Provide Visibility - minimum…
1. Breakout Session #207 Michael P. O’Hara, General Manager – Services Industry, Nextance, Inc. Tuesday, April 27, 2004 2:45pm – 3:45pm Achieving Excellencein End-to-End…
1. Industry Executive Overview Cargo Transportation and LogisticsExecutive SummarySAP SolutionsSAP InnovationsReferencesContact UsSolutions for the Next-Generation Cargo…