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Documents Process Details & Tool Highlights May 2011 Change Management.

Slide 1Process Details & Tool Highlights May 2011 Change Management Slide 2 Agenda Objectives The Process and Process Changes ITSM Tool Highlights Q & A Wrap Up –…

Documents Process Details & Tool Highlights April 2011 Problem Management.

Slide 1Process Details & Tool Highlights April 2011 Problem Management Slide 2 Terminology Roles & Responsibilities Tool Highlights Lifecycle using Tool Upcoming…