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Documents SERVICE MANAGER 9.2 PROBLEM MANAGEMENT TRAINING JUNE 2011.

Slide 1SERVICE MANAGER 9.2 PROBLEM MANAGEMENT TRAINING JUNE 2011 Slide 2 Problem Management - Purpose The purpose of Problem Management is to: Identify potentially recurring…

Documents Service-now.com Incident and Problem Management. Incident - Definition and Objectives An unplanned.....

Slide 1Service-now.com Incident and Problem Management Slide 2 Incident - Definition and Objectives An unplanned interruption to an IT Service or a reduction in the Quality…

Documents Process Details & Tool Highlights April 2011 Problem Management.

Slide 1Process Details & Tool Highlights April 2011 Problem Management Slide 2 Terminology Roles & Responsibilities Tool Highlights Lifecycle using Tool Upcoming…

Documents PROBLEM MANAGEMENT & SOLUTION FOCUSED THERAPY WEEK NINE.

Slide 1 PROBLEM MANAGEMENT & SOLUTION FOCUSED THERAPY WEEK NINE Slide 2 PROBLEM SOLVING BASICS  Not always necessary!  Don’t rush  Check Perceptions  Let…

Documents Reliability Week 11 - Lecture 2. What do we mean by reliability? Correctness – system/application....

Slide 1 Reliability Week 11 - Lecture 2 Slide 2 What do we mean by reliability? Correctness – system/application does what it has to do correctly. Availability – Be available…

Documents ITIL Problem Management Overview© Pink Elephant. All Rights Reserved. 1 1 Problem Management...

Slide 1 ITIL Problem Management Overview© Pink Elephant. All Rights Reserved. 1 1 Problem Management Overview Ensures stability in services, by identifying and removing…

Documents Session Two: Referral Programmes Sue Rastall, Project Manager Leicester Family Intervention Project.

Slide 1 Session Two: Referral Programmes Sue Rastall, Project Manager Leicester Family Intervention Project Slide 2 Project Aims (1) To work with families who are homeless…