1. 2. 3. 4. Presenters : Sachi Ramwani Priyanka Bhatia Imaad Ali Khan Hiten Umrania Introduction Etisalat is a UAEbased telecommunications services provider. It is currently…

1.Slide © 2007 by Christopher Lovelock and Jochen Wirtz Services Marketing 6/E Chapter 2 - 1 Chapter 2: Customer Behavior in Service Encounters 2. Slide © 2007 by Christopher…

1.Slide © 2007 by Christopher Lovelock and Jochen Wirtz Services Marketing 6/E Chapter 2 - 1 Chapter 2: Customer Behavior in Service Encounters 2. Slide © 2007 by Christopher…

1.By Venkatesh.N By Venkatesh.N Koshys college 1st Chapter SERVICE MANAGEMENT 2. Service >A service is an action of doing something to some one which is essentially (purely)…

1. Slide © 2007 by Christopher Lovelock and Jochen Wirtz Services Marketing 6/E Chapter 2 - 1 Chapter 2: Customer Behavior in Service Encounters 2. Slide © 2007 by Christopher…

PowerPoint Presentation Customers: The Focus Consumer Behavior; Consumer Expectations; Consumer Perceptions The Customers The customers are the most valuable assets to a…

Distributing Services Through Physical and Electronic Channels OVERVIEW Distribution in a Services Context Determining Type of Contact: Options for Service Delivery Place…

Slide © 2007 by Christopher Lovelock and Jochen Wirtz Services Marketing 6/E Chapter 4 - 1 Chapter 4: Distributing Services Through Physical and Electronic Channels Slide…

Chapter 8: Designing and Managing Service Processes Core and Supplementary Services at Luxury Hotel (Offering Much More than Cheap Motel!) What Happens, When, in What Sequence?…

Service Classification Scheme This slide has been modified from its original version Why classify services? Classification schemes are used to organize items into different…