Education Marketing Obj. 2.03 A Powerpoint

1. 2.03 Resolve conflicts with/for customers to encourage repeat business 2.03A Handle Difficult Customers 2. Types of difficult customers 2.03-A Disagreeable Domineering/superior…

Documents Argumentative: Impatient Leave me alone Irritable/moody Insulting Complaining ...

Slide 1 Slide 2  Argumentative:  Impatient  Leave me alone  Irritable/moody  Insulting  Complaining  Domineering/superior  Suspicious  slow methodical…

Documents Customer dialog

Costumer dialo Customer dialog By Jonna BC 1 10-29-13 Types of difficult customers Argumentative: Ask simple, polite questions Impatient: Agree first on common points. Leave-me-alone:…