1. First Call Resolution (FCR) is a critical determinant of customer satisfaction—whether your systems and policies make this possible or not. Customers expect to bring…

1.Key Strategic Objectives and Key Performance Indicators Part V: Key Strategic Objectives and Key Performance Indicators We have selected 13 Key Objectives and 22Key Performance…

Hispanic Gamblers and the CPGTSP Outpatient Program Michael Campos, Ph.D. UCLA Gambling Studies Program Phone: 310.825.6427 E-mail: [email protected] 2010 Census Data…

Calls*: 985 Call Records: 725 *includes follow-up, advocacy and crisis Public Database Visits*: 229 Number of Visitors*: 209 *includes use of the NC 2-1-1 iPhone app Top…

United Way’s 2-1-1 of WNC 2010 Report to Our Community 2-1-1 of wnc is ...a community service information line that links people to health and human services in Buncombe,…

Calls*: 4,682 Call Records: 3,389 *Includes follow-up, advocacy and crisis Public Database Visits*: 1,990 Number of Visitors*: 1,270 *Includes use of the NC 2-1-1 iPhone…

Calls*: 1,001 Call Records: 684 *includes follow-up, advocacy and crisis Public Database Visits*: 75 Number of Visitors*: 62 *includes use of the NC 2-1-1 iPhone app Top…

Free   24/7 Confidential   Multilingual Community Service Information Line buncombe county 2011 results Calls: 44,642* Call Records: 31,451 *includes…

Calls*: 42,234 Call Records: 31,009 *includes follow-up, advocacy and crisis Public Database Visits*: 16,151 Number of Visitors*: 11,945 *includes use of the NC 2-1-1 iPhone…