Slide 1 Nurturing is at the heart of healing “It would be better if everyone would work together as a system, with the aim for everybody to win.” W. Edwards Deming Mary…

Thank you to our generous donors! Blue Cross Blue Shield of Massachusetts Nancy Ridley An Improvement Model for Patient Centered Care Evan M. Benjamin, MD Senior Vice-President…

Nurturing is at the heart of healing âIt would be better if everyone would work together as a system, with the aim for everybody to win.â W. Edwards Deming Mary Hickey,…

Slide 1 Thank you to our generous donors! Blue Cross Blue Shield of Massachusetts Nancy Ridley An Improvement Model for Patient Centered Care Evan M. Benjamin, MD Senior…

Thank you to our generous donors! Blue Cross Blue Shield of Massachusetts Nancy Ridley An Improvement Model for Patient Centered Care Evan M. Benjamin, MD Senior Vice-President…