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ITIL® Foundation ITIL® is a Registered Trade Mark of the Cabinet Office. The Swirl logo™ is a Trade Mark of the Cabinet Office. ITIL Foundation® User Guide v1.7 27.01.2012…

Documents solution manager 7.1 3rd edition sample index

Bonn � Boston Nathan Williams IT Service Management in SAP® Solution Manager Contents at a Glance PART I Introduction 1 An Overview of IT Service Management ..............................................…