Business Stevenson11e sample ch02

1. 2CHAPTER Competitiveness, Strategy, and Productivity1 Introduction to Operations CHAPTER OUTLINETransforming Strategy into Action:ManagementThe Balanced Scorecard, 54…

Documents Stevenson 11e Ch02

Confirming Pages C H A P T E R 2 CHAPTER OUTLINE Introduction, 42 Competitiveness, 42 Why Some Organizations Fail, 43 Mission and Strategies 44 Strategies and Tactics, 45…

Documents Operations Management, 3rd Canadian Edition Samplech01

ste51675_ch01.qxd 10/10/2006 7:22 PM Page 4 Introduction PART ONE Chapter 1 introduces you tothe field of operationsmanagement. It describes the nature and scope of operations…