an introduction to service science that provides the basics of: service system thinking, service system dynamics, service system re-design examples, and tries to answer the…
1. Using Web 2.0 Digital Tools to Encourage Critical andCreative Thinking 2. Toni Theisen ACTFL TOY 2009 [email_address] .org [email_address] .com http: //tonitheisen . wikispaces…
1. The global financial crisis and its potential impact for multilateralism and UNESCO Presentation by Hans d’Orville, ADG/BSP “ 90 minutes to convince” 27 January…