Business Crowdsourcing Customer Happiness Without a Customer Service Department

1. Crowd-Sourced Customer Service Manuel Grenacher Founder of Mila Twitter @mgrenacher Thomas Staudte Project Manager Swisscom Friends 2. Problems to solve 64% 2-3x Expectation…

Documents DANKE Manuel Grenacher Founder of Coresystems & Mila Twitter @mgrenacher.

PowerPoint-Präsentation DANKE Manuel Grenacher Founder of Coresystems & Mila Twitter @mgrenacher Problems to solve 64% 2-3x Expectation Changed Experienced bad customer…