Documents Gathering the Consumers Experience Christine McKerrow Quality Assurance Manager.

Slide 1 Gathering the Consumers Experience Christine McKerrow Quality Assurance Manager Slide 2 The journey Gather data by: Feedback forms compliments, suggestions, complaints…

Documents Net Promoter Score and Semantic S imilarity of Clients

PowerPoint Presentation Hierarchical Recommender System for Improving NPS. www.kdd.uncc.edu CCI, UNC-Charlotte Research sponsored by: presented by Zbigniew W. Ras CONSULTING…