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Marketing The 5 things you must know about Customer Experience

1. 5 things you must know about Customer Experience And what they mean to you Sharon Burton 951-369-8590 Twitter: sharonburton [email protected] www.sharonburton.com…

Technology Transforming to a “Customer Centric” Enterprise, Drew Martin, SOny Electronics

1. Transforming to a Customer Centric Enterprise February 2008 2. Sony Corporation Today Headquarters:Tokyo, Japan CEO:Sir…

Documents Gathering the Consumers Experience Christine McKerrow Quality Assurance Manager.

Slide 1 Gathering the Consumers Experience Christine McKerrow Quality Assurance Manager Slide 2 The journey Gather data by: Feedback forms compliments, suggestions, complaints…

Documents Understanding the importance of Net Promoter Score Not just for CEO Juice clients Not just for...

CEO Juice CEO Juice â CDA Understanding the importance of Net Promoter Score Not just for CEO Juice clients Not just for eAutomate users Gary Lavin 1 About me Xerox 1983…