1. What is communication? is the activity of conveying information through the exchange of ideas, feelings, intentions, attitudes, expectations, perceptions or commands,…

1.Page 12. Program Objectives Understand the philosophy ofbeing assertive. Recognize the differences between beingassertive and aggressive throughexploration of personal…

1.  2. Program Objectives Understand the philosophy ofbeing assertive. Recognize the differences between being assertive and aggressive through exploration of personal reactions…

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Slide 1 Copyright © 2014. F.A. Davis Company AssertivenessTraining Chapter 14 Slide 2 Copyright © 2014. F.A. Davis Company Assertive Communication Assertiveness is behavior…

KEEPING THE PEACE KEEPING THE PEACE The importance of resolving conflict What is conflict? A fight or battle (war) A sharp disagreement-as of interests or ideas A struggle…

KEEPING THE PEACE KEEPING THE PEACE The importance of resolving conflict What is conflict? A fight or battle (war) A sharp disagreement-as of interests or ideas A struggle…