Documents quality gurus

Modern History of Quality Management Frederick W. Taylor wrote Principles of Scientific Management in 1911. Walter A. Shewhart used statistics in quality control and inspection,…

Documents Tqm ch 01

1. Chapter 1 Introduction to QualityTHE MANAGEMENT AND CONTROL OF QUALITY, 5e, © 2002 South-Western/Thomson LearningTM 1 2. Definitions of Quality• Total quality management…

Documents Chapter 2 Managing Quality. Foodservice Organizations, 5th edition Spears & Gregoire ©2004 Pearson....

Slide 1 Chapter 2 Managing Quality Slide 2 Foodservice Organizations, 5th edition Spears & Gregoire ©2004 Pearson Education, Inc. Upper Saddle River, New Jersey 07458…