Published in Customer Service: Empowerment and Entrapment (2001) (eds.) Sturdy A. Grugulis, I. and Willmott, H. (London: Palgrave) âEmpowering Customers Through Educationâ…
Slide 1 Aalborg University No. 1 of 14 MATTHEW CASHMORE 1, TIM RICHARDSON 1, IVAR LYHNE 1 AND JAAP ROZEMA 2 (1) SCHOOL OF DEVELOPMENT AND PLANNING, AALBORG UNIVERSITY, DENMARK…