OCTOBER/NOVEMBER 2012 V O L U M E 1 4 I S S U E 5 TURN M AGAZINE OVER FOR 18-PAGE CEO GUIDE TO M ANAGEM ENT W ORLD AM ERICAS 2012 ISSN 1745-1736 Ericsson buys ConceptWave…

TALKING HEADS Sigma Systems chief says new service profits will be elusive without automation TALKING HEADS Sigma Systems chief says new service profits will be elusive without…

TALKING HEADS CSPs must move beyond fighting known revenue risks to attacking the unknowns of their operations, says cVidya CEO REVENUE MANAGEMENT Scattered data masks revenue…

TALKING HEADS Arieso chief explains why CSPs have got performance engineering all wrong TALKING HEADS Arieso chief explains why CSPs have got performance engineering all…

UNIFIED BSS How can all the systems provide a single view? OPERATOR INTERVIEW Telus’ Customers First Culture leader shares experience THE J.O.K.E. is on us when it comes…

TALKING HEADS Arieso chief explains why CSPs have got performance engineering all wrong TALKING HEADS Arieso chief explains why CSPs have got performance engineering all…

LOCATION-BASED SERVICES Are you ready to monetise location-based data? MERGERS & ACQUISITIONS CSPs must deliver the right Data Experience, says Amdocsâ new unit MANAGEMENT…

TALKING HEADS Neuralitic COO says big data is in CSPs’ DNA – they can use it to compete with the internet giants TALKING HEADS Neuralitic COO says big data is in CSPs’…

TALKING HEADS Ericsson's Borgklint says fast and slow data extracts CEM value for CSPs D R I V I N G P R O F I T S F O R C O M M U N I C A T I O N S E R V I C E P R…