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Documents 2011-drifting-or-driving-finance-effectiveness-benchmark-study-2011-1.pdf

Drifting or Driving? Finance effectiveness benchmark study 2011 The tools, technology and support services to deliver top quality finance function performance at lower costs…

Documents E-Servqual.pdf

E-S-QUAL A Multiple-Item Scale for Assessing Electronic Service Quality A. Parasuraman University of Miami Valarie A. Zeithaml Arvind Malhotra University of North Carolina…