Business Chapter 5 by kaye olivar v53

1. TOP 10 Learning Questions for Chapter 5: Creating Customer Value, Satisfaction and Loyalty Reainki A. Olivar Dec 16, 2010 Kayeolivar.blogspot.com 2. Modern Customer-Oriented…

Documents 5-1Copyright © 2009 Pearson Education South Asia Pte Ltd.

5-* Copyright © 2009 Pearson Education South Asia Pte Ltd *Copyright © 2009 Pearson Education South Asia Pte Ltd Understand what are customer value, satisfaction, loyalty,…