Technology Symantec White Paper - The Modern Service Desk:

1.The Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence 2. White Paper: BEST PRACTICES…

Technology The modern Service Desk in 2012 and why ITIL 2011 is soooo last year

1. The modern Service Desk of 2012 needs to understand the end-userand Customers not processes and functions. Ivanka Menken, CEO The Art of Service 2. Think about this:Are…