fEATurE fOCuS: CONTrOLLINg ThE COMpLEXITy: 22-25 V itA L : In s p ira tio n fo r th e m o d e rn b u s in e s s V o lu m e 4 : Is s u e 3 : J a n u a ry /F e b ru a ry 2…

FEATURE FOCUS: DEPLOYING THE IT SERVICE DESK: 32-35 V itA L : In s p ira tio n fo r th e m o d e rn b u s in e s s V o lu m e 3 : Is s u e 4 : M a rc h /A p ril 2 0 1 0 Inspiration…

FEATURE FOCUS: IT SERVICE MANAGEMENT IN THE PUBLIC SECTOR: 32-35 V itA L : In s p ira tio n fo r th e m o d e rn b u s in e s s V o lu m e 3 : Is s u e 3 : J a n u a ry /F…

FEATURE FOCUS: WHY WOULD A SERVICE DESK MOVE INTO THE CLOUD?: 20-23 V itA L : In s p ira tio n fo r th e m o d e rn b u s in e s s V o lu m e 5 : Is s u e 6 : J u ly /A u…

Volume 2 : Issue 6 : July / August 2009 Inspiration for the modern business Accelerated learning experience Learning lessons from Apollo 13 Doing more with less Surviving…

VitAL Digest 2011, ArticLes to ponDer AnD thAt wiLL mAke you think: p49-61 V itA L : In s p ira tio n fo r th e m o d e rn b u s in e s s V o lu m e 4 : Is s u e 6 : J u…