Slide 1RESTAURANT ONLY WANTS THE BEAUTIFUL WOULD YOU EAT AT THIS PLACE? http://www.breakingnewsenglish.com/1311/13111 0-french-restaurants.html Slide 2 Warm-up What kinds…
Slide 1Managing Difficult Conversations Deborah Dalley Slide 2 Key areas for today Recognise what makes some conversations difficult Identify the questions to ask when preparing…