In todays industry with increased competition we need to consider more then customer service. We need to consider the entire customer experience that we offer our members.…

Platform & Curriculum Virtual Tour Public Platform, Open for Exploration Globaloria.org An open-to-the-public portal with program information, live examples, resources,…

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1. Leeflet pilot: Best practice December 2013 2. We are so glad you are participating! 3. +Meet our teamChris FraenzaTansley Stearns 4. THINK. DO. CHANGE. 5. TODAY’S AGENDA1Driving…

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1. Team approach is a must for success. http://www.youtube.com/watch?v=3tRRYm-ZZHo 2. ELEMENTS OF MEMBERSHIP TO CONSIDER• Existing full member renewals• Entry to practice…

1. Most Notable TweetsNew York Net Promoter Conference #NPS2010 2. Over 450 customer experience professionals gathered in New York to discuss customer experience trends for…