Documents Ch02

1. CHAPTER 2Defining Guest ServiceAfter reading this chapter, you should be able to:– Identify and explain the guest service principles.– List and explain steps involved…

Documents Managing Guest Services Chapter 7. “We are in the people business. Not the hotel business, not the...

Slide 1 Managing Guest Services Chapter 7 Slide 2 “We are in the people business. Not the hotel business, not the real estate business. Instead of machinery, we have people.…