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Business B5 mediation skills for quick intervention managing conflict with angry clients_ participants'...

1.Putting out the Fire: Mediation Skills for Quick Intervention 2010 OCASI Executive Directors Forum November 1-3, 2010 2. ©Conflict Resolution Service, St. Stephen's…

Documents Mediation - principles and ethics

Mediation - principles and ethics Dr Pascal da Rocha, UN Women Objectives Understanding of mediation principles Appreciation of dispute resolution tools Awareness of mediation…

Documents Workbook

Conflict Management and Dispute Resolution Elective Module MSc Management of Projects Peter Fenn MACE PO Box 88 Manchester M60 1QD Tel 01613064233 Email: [email protected]

Documents Workbook

Legal Issues Elective Module Peter Fenn MACE PO Box 88 Manchester M60 1QD Tel 01613064233 Email: [email protected] 1 Legal Issues Table Of Contents And Workbook…