Healthcare Presentation for annual healthwatch conference complaints moving forward...

1. How can ‘My Expectations’ be used locally to improve the way services respond and learn from complaints? • Laura Yearsley • Head of Health Policy & Insight…

Documents 1 SYSTEMIC IMPROVEMENT IN PUBLIC DELIVERY SYSTEM: COMPLAINTS AS A SOURCE OF INNOVATION SYSTEMIC...

* SYSTEMIC IMPROVEMENT IN PUBLIC DELIVERY SYSTEM: COMPLAINTS AS A SOURCE OF INNOVATION SYSTEMIC IMPROVEMENT Datoâ Dr. Tam Weng Wah Director General Public Complaints Bureau…