TATA The Tata Group is one of India’s largest and most respected business conglomerates, with revenues in FY 2009 of $70.8 billion, and operates in over 80 countries. Tata…

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Understanding ISO/IEC 20000-1:2011 Presentation Slides ITS01001ENUS v2.1 June 2013 © The British Standards Institution 2012 1 Copyright © 2012 BSI. All rights reserved.…