1. Listening to the Customer: Using Assessment Results toMake a DifferenceDelaware LibrariesQuality Learning JourneyJuly 2009 2. Quality Tools•Baldrige Criteria •Balanced…
Organizers and partners SponsorOrganizers and partners SponsorOrganizers and partners SponsorOrganizers and partners SponsorOrganizers and partners Sponsorwww.letsdoitworld.org/wastecountriesOrganizers…