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PowerPoint Presentation The Power of âWe Got It Wrongâ Whether you are a leader or an organisation there are times when a real apology is essential. All too often this…

Documents Customer Retention Online: The Influence of Switching Barriers Betsy B. Holloway Assistant Professor...

Slide 1 Customer Retention Online: The Influence of Switching Barriers Betsy B. Holloway Assistant Professor of Marketing Samford University Sharon E. Beatty Professor of…