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Business Among subscribers of two biggest telecommunication providers

European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol.6, No.26, 2014 168 Among Subscribers of Two Biggest Telecommunication…

Documents Satisfaction and Loyalty

The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share-of-wallet Timothy L. Keiningham IPSOS Loyalty,…