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Business Communicating bad news

1. CommunicatingBAD NEWS 2. What are our goals? To convey the bad news To gain acceptance for it To maintain as much good will as possible To maintain a good…

Health & Medicine Parallel Session 4.2 ‘It’s What Matters to me that Counts’ – Keeping the Person at the Heart...

1. “It‟s what matters to me that counts” – keepingthe person at the heart of the services wedeliver 2. Real Change“When people not used to speaking out are heard…