1. Kano Model Erica Lynn Farmer CMQ/OE, CSSBB, MBB 2. Objectives Origins Purpose Process Model Key Elements Methodology Application Examples 3. Origins of the Kano Model…

1. Applying the Kano Model to User Experience Design Anthony Hand UPA Boston Mini-Conference May 2004 2. OutlineBackgroundWhat is the Kano Model?The Kano Model & User…

1.Kano Model Erica Lynn Farmer CMQ/OE, CSSBB, MBB 2. Objectives  Origins  Purpose  Process Model  Key Elements  Methodology  Application  Examples 3.…

Origin of KANO  Noriaki Kano  Professor at Tokyo Rika University  International Consultant  Received individual Demming Prize in 1997  Developed foundation…

1.Kano ModelErica Lynn FarmerCMQ/OE, CSSBB, MBB2. Objectives Origins Purpose Process Model Key Elements Methodology Application Examples 3. Origins of…