1. Danielle Cooley @dgcooley Personasin the Age of Social MediaUPA 2012 2. persona [per-soh-nuh]noun, plural personae, personasFictional character created…
1. Using Social Media to Improve User ExperienceErling Amundson, Principal Digital Strategist, User Experience 2. 1 Billion People 1/7Are connected via social media 3. •…