Slide 1Information is Not Enough: Shaping the User Experience Information is Not Enough: Shaping the User Experience Presented by Joan Frye Williams www.jfwilliams.com Slide…

Slide 1Measurements that Matter: Analyzing Patron Behavior Presented by Joan Frye Williams Tuesday, March 4, 2014 Slide 2 Beyond vivid anecdotes Slide 3 Your mission: Understand…

1. Bibliotheek 2.0: hype of trend? Een mogelijk toekomst van de bibliotheek in het web 2.0 Johan Mijs Vlaams Centrum voor Openbare Bibliotheken 2. toc wat is web 2.0? wat…

1. Joan Frye Williams and George Needhamat the Arizona Library Association Annual ConferenceNovember 30, 2011 2. Elevatorquestions 3. Ask the right questions: About our community…

Slide 1 Building Leadership Skills: Strategic Thinking An Infopeople Workshop George Needham and Joan Frye Williams, Instructors Spring 2009 Slide 2 Today’s agenda Leadership…

Conflict Resolution Techniques Conflict Resolution Techniques An Infopeople Webinar with Joan Frye Williams and George Needham March 8, 2011 1 Beware of assumptions 2 The…

Successful Middle Management Successful Middle Management An Infopeople webinar with Joan Frye Williams and George Needham May 4, 2010 1 Why this topic? 2 Beyond the desk…

1.George and Joan’s Kansas Road Show2. You’re Invited! The Northeast Kansas Library System cordially invites George Needham and Joan Frye Williams to join us for a traveling…

Successful Middle Management Successful Middle Management An Infopeople webinar with Joan Frye Williams and George Needham May 4, 2010 1 Why this topic? 2 Beyond the desk…