Ask the Right Questions

• 1. Joan Frye Williams and George Needhamat the Arizona Library Association Annual ConferenceNovember 30, 2011

2. Elevatorquestions 3. Ask the right questions: About our community 4. Howdoes ourcommunitysee itself? 5. What are theiraspirations for thefuture? 6. What do they wishthey knew more about? 7. Which library servicesdo they want us to offer? 8. Which library servicesdo they want us to offer? 9. Ask the right questions: About our library 10. What are our assets? 11. What are our servicesfrom the civilians perspective? 12. How do our priorities alignwith what the community is telling us? 13. What are other service providersteaching our community? 14. Are our services sustainable? Sustainability checklist:http://www.georgeandjoan.com/samples/tools.html 15. Will it show? 16. Can it grow? 17. Does it flow? 18. Where are our servicesin their normal life cycle? 19. Are we prepared to succeed? 20. How can they expect us to dothis without more resources? 21. How can they expect us to dothis without more resources? 22. Ask the right questions: About myself 23. What do I owe my community? 24. What do I owe my organization? 25. What do I owe my colleagues? 26. What do I owe my profession? 27. What do I owe myself? 28. Why dont people appreciateme and my work? 29. Why dont people appreciateme and my work? 30. Ask the right questions:About making every day count 31. What did I learn today? 32. Have I laughed today? 33. Have I expressed gratitude today? 34. Did I win today? 35. Did I win today? 36. Oh, just one more thing 37. Lets continue the investigation!http://[email protected] Photo by Chuck OShea