1. IT Service Management (ITSM) Reference Model for Business & IT Alignment An itSM Solutions® LLC White Paper™ Today’s multi-faceted business world demands that…
OTRS::ITSM 1.3 - Basic OTRS::ITSM 1.3 - Basic Whitehaven Beach Edition Copyright © 2003-2010 OTRS AG René Bakker, Hauke Böttcher, Jens Bothe, Udo Bretz, Martin Edenhofer,…
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