Technology ITSM Academy Webinar - Incident Management

1. Welcome! Wl ! If I Knew Then What I Know Now… Incident ManagementDrew Lapatin @ITSMAcademy© ITSM Academy 2. We are doing something different today… Let’s play a…

Technology Knowledge is Power

1.Knowledge is Power Moving D t t Wi d Using M i Data to Wisdom U i a Service Knowledge Management System© ITSM Academy2. About ITSM Academy Accredited Education Since…

Technology Knowledge is Power

1.Knowledge is Power Moving D t t Wi d Using M i Data to Wisdom U i a Service Knowledge Management System© ITSM Academy2. About ITSM Academy Accredited Education Since…